All but accused of stealing...not impressed
I like looking for good deals and when I came across a great pair of shoes for $2.99 at Value Village, I couldn't resist. After finishing my shopping, I brought my items to the cashier who promptly looked at the shoes and told me they must be listed wrong. In the past, cashiers have joked at the amazing deals I've found in the store and good on me. Today, the cashier pulled the tag off the shoes and when I asked if I would still get the listed price, she told me no "because some people go around changing tags" (in a rather accusatory tone). I remember in the past that if you brought an unlabelled item to the cash, you received a discount once the item was priced. The cashier looked at a piece of paper and told me the shoes should be marked $12.99, so needless to say at more than 4x what I was about to pay, I told her I wasn't interested.
Given there were no signs of another tag and that the mistake was from $2.99 to $12.99, I would suspect the error was with the staff when pricing, likely misreading the chart. The other shoes I looked at ranged from $2.99 to $14.99, I've seen identical items in the store listed at very different prices, so I didn't think much of it other than it was a really good deal. If someone had gone to the trouble of switching the pricetag, I would assume they would have bought the shoes themselves.
Needless to say, I found it very insulting to be accused of trying to cheat the store and am very disappointed to have left without the items I wanted. And be sure, I'm going to let Value Village know about it.
Given there were no signs of another tag and that the mistake was from $2.99 to $12.99, I would suspect the error was with the staff when pricing, likely misreading the chart. The other shoes I looked at ranged from $2.99 to $14.99, I've seen identical items in the store listed at very different prices, so I didn't think much of it other than it was a really good deal. If someone had gone to the trouble of switching the pricetag, I would assume they would have bought the shoes themselves.
Needless to say, I found it very insulting to be accused of trying to cheat the store and am very disappointed to have left without the items I wanted. And be sure, I'm going to let Value Village know about it.
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